Mastering Communication Skills II

Which of the following is an example of verbal communication?

• Smiling at a friend

• Giving a speech in class

• Waving goodbye

• Sending a thumbs-up emoji

What is the main difference between verbal and non-verbal communication?

• Verbal uses words, non-verbal does not

• Non-verbal uses only written words

• Verbal is always face-to-face

• Non-verbal is always louder

Which of the following is NOT a form of written communication?

• Email

• Letter

• Phone call

• Text message

Which of these is an example of non-verbal communication?

• Writing a report

• Nodding your head

• Reading a book aloud

• Making a phone call

Why is eye contact important in communication?

• It shows you are listening and interested

• It makes you look angry

• It is always rude

• It is not important at all

Which of the following is a barrier to effective written communication?

• Clear handwriting

• Spelling mistakes

• Proper grammar

• Concise sentences

What does the tone of voice in verbal communication convey?

• Only the words spoken

• Emotions and attitude

• The color of your clothes

• The time of day

Which of the following is the best example of effective written communication?

• A letter with many spelling errors

• A text message with unclear meaning

• An email with clear and concise information

• A note with missing details

Which of these is NOT a non-verbal cue?

• Facial expressions

• Gestures

• Speaking loudly

• Posture

What is the purpose of feedback in communication?

• To ignore the message

• To show understanding or ask for clarification

• To end the conversation

• To change the topic