Chapter 13
Authored by Oluwatomiwa Oyeneye
Business
9th - 12th Grade
CCSS covered
Used 1+ times
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16 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Step in the sales process in which the salesperson makes the first in-person contact with a potential customer.
approach
service approach
buying signals
combination approach
Tags
CCSS.RI.11-12.5
CCSS.RI.9-10.5
CCSS.RI.8.5
CCSS.RI.11-12.3
CCSS.RI.9-10.3
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
B2C approach that combines the greeting and merchandise approaches.
preapproach
suggestion selling
customer- service mindset
combination approach
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Attitude of a business and employees that customer satisfaction always comes first.
transaction
personal selling
customer- service mindset
feature-benefit selling
Tags
CCSS.RI.11-12.5
CCSS.RI.9-10.5
CCSS.RI. 9-10.8
CCSS.RI.11-12.8
CCSS.RI.8.8
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Sales method of showing the major selling features of a product and how it benefits the customer.
excuses
personal selling
customer service
feature-benifit selling
Tags
CCSS.RI.11-12.5
CCSS.RI.9-10.5
CCSS.RI. 9-10.8
CCSS.RI.11-12.8
CCSS.RI.8.5
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Employees who assist customers, take orders, and answer questions that come into the company via phone or website.
substitute selling
approach
call center
customer support team
Tags
CCSS.RL.8.1
CCSS.RI.8.2
CCSS.RL.11-12.2
CCSS.RL.9-10.2
CCSS.RL.7.2
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Way in which a business provides services before, during, and after a purchase.
customer service
customer support team
merchandise approach
feature-benefit selling
Tags
CCSS.RI.11-12.5
CCSS.RI.9-10.5
CCSS.RI. 9-10.8
CCSS.RI.11-12.8
CCSS.RI.8.8
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Personal reasons not to buy.
excuses
frequently asked questions (FAQ) page
personal selling
sales process
Tags
CCSS.RI.8.8
CCSS.RL.8.1
CCSS.RI.8.1
CCSS.RL.11-12.1
CCSS.RL.9-10.1
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