esp 2 chapter 1

Which statement regarding communication skills in the workplace is correct?

• The COVID-19 pandemic has revealed the relative unimportance of good communication skills in the workplace.

• Communication skills often rank at the bottom of recruiters’ wish lists.

• Superior communication skills will make you marketable in the workplace of the future regardless of economic climate.

• Today's workers communicate less, not more, since information technology and social media have swept the workplace.

Communication skills _______.

• are not as important as technical skills for career success

• are not necessary in today's competitive job market

• are ranked by recruiters at the top of qualities they most desire in job seekers

• cannot be learned; they are innate

Which of the following statements is an accurate description of communication in the workplace today?

• Workers today communicate less than in previous years.

• Technology has not affected how and why we communicate.

• Businesses today generate a wide range of messages using a variety of media.

• Writing is a skill set used only by managers and corporate executives.

The combination of communication, logical reasoning, critical-thinking, teamwork, and management skills used to be referred to as soft skills, but now are being referred to instead as interpersonal skills or _______.

• statistical skills

• professional skills

• emotional skills

• executive skills

Strategic use of e-mail, internet, voice mail, and texting are important in developing your _______.

• on-the-job accuracy

• relationships with your co-workers

• professional image

• productivity goals

Major trends in today's dynamic world of work include increased emphasis on self-directed work groups and virtual teams, heightened global competition, innovative communication technologies, new work environments, and focus on _______.

• creating an entirely online presence

• promoting from within

• increasing levels of management

• business ethics

Which one of the following statements about today's business environments is correct?

• The number of telecommuting employees is expected to decline in the future.

• All companies assign offices for employees.

• Many employees today no longer need an office; they can work anytime and anywhere.

• Workers today spend more time in offices than workers in the past.

Which statement below is an accurate description of today’s workplace?

• Employees can expect to have more managers.

• Very few businesses involve employees in decision making.

• Today's employees can expect to interact with people from many cultures.

• Businesses use social media only to interact with customers.

The term flattened management hierarchies refers to _______.

• renewed emphasis on ethics

• fewer levels of management

• more levels of management

• less individual decision making and communication

The ability to access data on remote servers with a computer or mobile device is called _______.

• presence technology

• cloud computing

• videoconferencing

• podcasting