MTouch Post training Assessment

High NPS Score helps a store with?

• Customer Retention

• Measuring Customer Satisfaction

• Identifying Gaps via Customer Feedback

• All of the above

Please Validate the statement: A customer has to be created First in POS then Token to be generated via M Touch?

• TRUE

• FALSE

Customer has not shared of any of his details what criteria will he fall in?

• New Customer, Pending

• Unidentified Token, Lost

• Existing Customer, Lost

• New Purchase, Pending

Customer has not shared of any of his details what criteria will he fall in?

• New Customer, Pending

• Unidentified Token, Lost

• Existing Customer, Lost

• New Purchase, Pending

Who are Dormant Customers?

• Not Shopped from last 3 Years

• Not Shopped From last 3 Months

• Not Shopped From last 24 Months

• Not shopped from last 18 months

What is the different case status showing in MTouch?

• Won Pending Lost

• Pending-Won, Pending, Lost

• Won & Lost

• Pending & Lost

Primary suggested place from where we scan a Barcode?

• Hamburger Menu < Scan Barcode

• Within Token < Scan Barcode

• Device Home < Scan Barcode

• None of the above

When is NPS link Triggered?

• Immediately after closure of token

• Immediately after closure of billing

• Immediately after wishlisting of product

• Immediately after Push 2 POS

What Score is applicable for being a Promoter?

• 1 to 6

• 7 to 8

• 9 & 10

• 7 to 10

Product category for a Super Shimmer Customer?

• Gold

• Gem Stones

• Platinum

• Diamond