Project Management Quiz

A project manager uses a conflict resolution technique that is not optimal but often necessary. Each party receives something but must give up something in return. This technique may lead to buyer's remorse. Which of the following techniques is described?

• Collaborate/Problem Solve

• Compromise/Reconcile

• Force/Direct

• Withdraw/Avoid

Ram uses a conflict management technique that incorporates multiple viewpoints and shows a cooperative attitude to solve the conflict. Ram wants to strive for consensus and commitment. Which of the following techniques is Ram using in the scenario?

• Withdraw/Avoid

• Collaborate/Problem Solve

• Force/Direct

• Smooth/Accommodate

While reviewing various power sources, a project manager notes one power is the ability to gain support when the project team and stakeholders perceive the project manager as possessing special knowledge. Others must also perceive this knowledge as functional expertise that they consider essential. In addition, this power must be earned. What power is under consideration?

• Position power

• Referent power

• Reward power

• Expert power

Which role and responsibility would not be a consideration when implementing a predictive project?

• Agile Coach

• Scrum Master

• Product Owner

• Kanban Facilitator

You are communicating with a stakeholder with high power and low interest in the project. Which strategy is most appropriate to manage and engage with this customer?

• Manage closely

• Monitor

• Keep informed

• Keep satisfied

Which of the following documents can a project manager use to define current and desired stakeholder commitment levels and develop strategies to adjust the commitment levels?

• Stakeholder register

• Stakeholder Engagement Plan

• Team charter

• Communications management plan

A project manager must define and document ground rules and norms to guide the team's behavior. Which tool is best to achieve this goal?

• Project chatter

• Business case

• Team charter

• Team norms sheet

Which of the following is a common method project managers use to define stakeholder responsibilities?

• RACI

• ACRI

• IACR

• ARCI

A number of project team members are in the storm stage of the Tuckman Ladder. What is your best strategy option?

• Tell

• Sell

• Participate

• Delegate

People evaluate work based on the level of effort required to accomplish it. If the potential reward justifies the level of effort, the team member performs at a high level. Which of the following supports the described concept?

• Expectancy theory

• Hertzberg's theory

• Theory of needs

• Extrinsic vs. Intrinsic motivation theory