REVIEW FOR RISK MANAGEMENT

2. Which of the following is NOT a unique security challenge in the tourism and hospitality industry?

• A. Large crowds
• B. Remote locations
• C. Product pricing
• D. High staff turnover

5. Why is cybersecurity important in hospitality?

• A. To improve food safety
• B. To protect sensitive guest data
• C. To clean rooms faster
• D. To improve kitchen operations

7. What is a key component of crisis management?

• A. Early checkout
• B. Evacuation procedures
• C. Free Wi-Fi
• D. Room upgrades

8. What should crisis management plans include?

• A. Marketing campaigns
• B. New menus
• C. Communication protocols
• D. Holiday promos

11. What is the main purpose of internal communication during a crisis?

• A. Promote new products
• B. Keep employees informed and engaged
• C. Train new hires
• D. Reduce operational costs

13. What should be done immediately after a preparedness drill?

• A. Plan a company party
• B. Ignore results
• C. Evaluate team performance
• D. Update salary records

14. Which of the following is the first step in a post-crisis review?

• A. Write a press release
• B. Gather data on the crisis response
• C. Promote the company online
• D. Replace staff

16. What is the next step after analyzing post-crisis data?

• A. Publish findings online
• B. Celebrate with the team
• C. Implement changes to improve plans
• D. Hire consultants

17. What role does technology play in crisis management?

• A. Entertainment
• B. Efficient response and communication
• C. Payroll calculation
• D. Recruitment

19. Security tools during a crisis are used to:

• A. Limit guest access to amenities
• B. Protect critical information
• C. Reduce energy consumption
• D. Schedule staff meetings