Training Day Quiz

1. You notice a teammate is consistently rushing and improperly labeling boxes to stay on schedule. What’s the best course of action as the lead on the job?

• A) Ignore it to avoid conflict — speed is more important.

• B) Publicly correct them in front of the homeowner.

• C) Pull them aside privately, explain the impact, and offer help.

• D) Let the office deal with it when the contents return.

2. A customer requests that your team pack out a damaged area that hasn’t been cleared by the adjuster yet. How should you handle the situation?

• A) Proceed anyway to keep the customer happy.

• B) Tell the homeowner it’s not your problem.

• C) Politely explain the insurance process and contact your PM.

• D) Start packing and just leave that area for last.

3. 3. You arrive and discover the property still has active water damage. No drying equipment has been set up yet. What are your immediate steps?

• A) Continue the pack-out anyway.

• B) Cancel the job without telling anyone.

• C) Notify the PM and pause work.

• D) Tell the homeowner they need to fix it before you do anything.

4. During a reset, the homeowner disagrees with where items were originally placed and is now claiming several pieces were never returned. What documentation should you reference and what should your response be?

• A) Apologize and reset everything without question.

• B) Reference pack-out photos and the tag list.

• C) Blame the last crew and escalate it.

• D) Just do whatever the homeowner asks to end the conversation.

5. 5. How would you coach a newer team member who is clearly struggling to wrap fragile items properly without undermining their confidence?

• A) Step in and redo the work silently.

• B) Criticize them in front of the customer to teach a lesson.

• C) Demonstrate best practice, then observe and give feedback.

• D) Let them continue to learn through mistakes.

7. You’re halfway through a job when the truck's liftgate fails. You're two hours from the warehouse. What's your immediate plan and who should be contacted?

• A) Use manpower only and keep going.

• B) Drive the truck back to the warehouse and reschedule.

• C) Call James/David, explain the issue, and request a backup plan.

• D) Ignore the issue — it’ll be fine by the end of the day.

8. A subcontractor team arrives on-site unexpectedly, claiming they were sent by the restoration company. How do you verify their presence and integrate or redirect them?

• A) Let them start working right away — they look legit.

• B) Ask the homeowner if they’re okay with it.

• C) Confirm with your PM before allowing them on-site.

• D) Tell them to come back later and leave the site.

9.While unpacking contents during a reset, you discover a moldy item that was missed during the pack-out. How do you handle this with the homeowner and internally?

• A) Quietly dispose of it and hope they don’t notice.

• B) Take a photo, log it in Encircle, and notify the PM.

• C) Leave it outside for them to deal with

• D) Tell the homeowner it was probably their fault.

10.You're managing a pack-out for a hoarder property. What strategies do you use to document contents efficiently and respectfully, while staying within scope?

• A) Pack everything quickly without taking photos.

• B) Notify your PM and take extra photos for documentation

• C) Focus only on valuables and ignore the rest.

• D) Let the homeowner guide the entire process unfiltered.

11. 11. You notice that another team has incorrectly stored items in a way that may cause damage. What do you do, and how do you document your response?

• A) Move the items properly and take photos before and after.

• Email your PM and Chris with pictures

• D) Message the movers group chat without taking action.

• C) Tell your own team to avoid that vault.