BF10 Unit 3 and 4

How can positive customer relations boost productivity?

• by ensuring proper bookkeeping

• by cutting down on equipment costs

• by avoiding wasted time and resources

• by creating new manufacturing processes

Which is a trend in proper information management?

• decreased competition

• increased number of workers in an office

• decreased number of electronic documents

• increased compliance of laws and regulations

An office supply company provides discounts to teachers to make them feel important. The company is modeling which activity?

• positive customer service

• business planning

• technology upgrade

• communication skills

Which is a reason that the role of human resources management is changing?

• Business costs are going down.

• The workforce is younger than ever.

• There is greater diversity in the workforce.

• Employees place a greater emphasis on personal lives.

Which activity demonstrates information management?

• hiring appropriate employees

• researching customers’ needs

• conducting employee evaluations

• storing and retrieving employee payroll data

When someone says that a business has good internal relations, this means the business has which?

• strong managers

• happy employees

• business partners

• satisfied customers

When should customer relations skills, such as courtesy and friendliness, be emphasized during a business’s activities?

• during facilities design

• during the hiring process

• during marketing research

• during technology planning

What is the main purpose of management?

• to obtain the needed resources

• to accomplish the business’s goals

• to reach a specific level of customer

• to create accurate financial statements

In the human resource management process, what is the first task to be completed for staffing?

• recruiting

• determining need

• determining job descriptions

• screening and selecting applicants

Which action is a part of information management?

• customer service protocols

• management of technology

• management of security operations

• disseminating information for decision-making