
BF10 Unit 3 and 4
Authored by Angela Royster
Business
6th Grade
Used 2+ times

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48 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
How can positive customer relations boost productivity?
by ensuring proper bookkeeping
by cutting down on equipment costs
by avoiding wasted time and resources
by creating new manufacturing processes
2.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
Which is a trend in proper information management?
decreased competition
increased number of workers in an office
decreased number of electronic documents
increased compliance of laws and regulations
3.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
An office supply company provides discounts to teachers to make them feel important. The company is modeling which activity?
positive customer service
business planning
technology upgrade
communication skills
4.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
Which is a reason that the role of human resources management is changing?
Business costs are going down.
The workforce is younger than ever.
There is greater diversity in the workforce.
Employees place a greater emphasis on personal lives.
5.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
Which activity demonstrates information management?
hiring appropriate employees
researching customers’ needs
conducting employee evaluations
storing and retrieving employee payroll data
6.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
When someone says that a business has good internal relations, this means the business has which?
strong managers
happy employees
business partners
satisfied customers
7.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
When should customer relations skills, such as courtesy and friendliness, be emphasized during a business’s activities?
during facilities design
during the hiring process
during marketing research
during technology planning
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