General Knowledge Quiz

What is the role of an advisory body?

• To manage financial transactions

• To advise on policy

• To enforce laws

• To conduct audits

What does an appraisal system review?

• Financial transactions

• Employee attendance

• Personal performance against job requirements

• Customer satisfaction

What is the primary function of back office services?

• To interact with customers

• To run the organization, e.g., payroll

• To provide legal advice

• To conduct market research

Who is a civil servant?

• A political advisor

• A non-political government worker

• A member of the military

• A private sector employee

What does CPD stand for?

• Central Public Department

• Continuous Professional Development

• Customer Policy Division

• Corporate Planning Division

What is customer satisfaction?

• The level of service provided

• The feeling a customer gets when happy with the service

• The number of products sold

• The cost of services

What is the meaning of "executive body"?

• Group with responsibility for carrying out a function or policy

• Outside the organisation

• The service provided to customers

• Services shared between local authorities

Which term refers to "outside the organisation"?

• Internal

• External

• Frontline service

• Joint services

What does "local authority" mean?

• Taxes raised at a local level

• Local government councils with responsibility for running the local area

• Services shared between local authorities

• Group with responsibility for carrying out a function or policy

What is the definition of "non-profitmaking"?

• Charitable organisations

• Organisations that exist to make a profit

• Organisations funded by public money

• A separate group set up for a specific function outside a department