cứu lấy business email and memo

Generally end an e-mail or memo with

• a. action information, dates, or deadlines.

• b. summary of the message.

• c. a closing thought.

• d. All of these are correct

When reading and replying to e-mail, it is a good idea to

• a. scan all messages in your inbox before replying to each individually.

• b. print out all incoming messages so they can be carefully read and filed.

• c. defer opening incoming messages that cannot be handled within a day.

• d. always maintain the same subject line when you reply to a continuing e-mail exchange.

E-mail messages and memos should begin

• a. by revealing the main idea immediately

• b. with necessary background information.

• c. with a friendly sentence or a personal introduction.

• d. with the deadline for a request.

Podcasts, blogs, and wikis are part of the new user-centered virtual environment called

• a. the Internet.

• b. Web 2.0

• c. chat rooms.

• d. Facebook.

Knowledge and information workers are expected to remain tethered to their jobs

wherever they are, even on the weekends or on vacation.

• a. True

• b. False

Interoffice memos are still useful for external messages that don't require formality.

• a. True

• b. False

To use e-mail smartly, safely, and professionally, you should

• a. compose online to save time.

• b. carefully key in the receiver's address every time you send a message.

• c. use short subject lines such as hi, urgent, or need a favor.

• d. convey your purpose in the subject line and the first paragraph.

Subject lines in e-mail messages and memos

• a. are not always necessary.

• b. should be general so that they can be used for the follow-up message.

• c. should summarize the central idea and include a verb, if possible.

• d. should be a correctly punctuated sentence.

An e-mail message greeting provides a

• a. formal introduction to the message topic.

• b. lengthy explanation of the purpose.

• c. visual cue marking the beginning of the message.

• d. reference to the problem.

Which of the following is a well-written subject line for an e-mail message or memo?

• a. "Help"

• b. "Need Your Feedback on New Product by January 15"

• c. "Ayo need your help ASAP. ts pmo istg"

• d. "I need to have your feedback on the new seasonal product no later than January 15."