Total quality management and statistical control

In which year was established the Malcolm Baldrige National Quality Award

• 2010

• 1987

• 1997

• 2000

Philip Crosby, W. Edwards Deming, and Joseph M. Juran are the called quality gurus

• True

• False

TQM origin is attributed to the _______ industry.

• Ecuadorian

• Japanese

• Chinese

• American

TQM develop is attributed to the ______ industry.

• American

• Japanese

• Chinese

• Peruvian

Quality no longer only refers to the quality of the product; it is the quality of all activities within the organization, which include:

• Research and development

• Finance

• Accounting and sales

• All the options

What is the primary focus of Total Quality Management (TQM)?

• Employee training

• Customer satisfaction

• Market expansion

• Cost reduction

Which of the following is a key principle of TQM?

• Top-down management

• Continuous improvement

• Short-term goals

• Individual performance

Which is a recommended value for Quality Cost?

• 2.5%

• Less than 2.5%.

• More than 10%

• 40%

The costs of quality are classified into how many types?

• 2

• 5

• 10

• 4

What is the primary goal of SIX SIGMA?

• To increase the number of products manufactured

• To eliminate waste completely

• To reduce process variation and defects

• To hire more workers