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Total quality management and statistical control

Authored by TAHIS CUASQUER

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Total quality management and statistical control
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15 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In which year was established the Malcolm Baldrige National Quality Award

2010

1987

1997

2000

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Philip Crosby, W. Edwards Deming, and Joseph M. Juran are the called quality gurus

True

False

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

TQM origin is attributed to the _______ industry.

Ecuadorian

Japanese

Chinese

American

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

TQM develop is attributed to the ______ industry.

American

Japanese

Chinese

Peruvian

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Quality no longer only refers to the quality of the product; it is the quality of all activities within the organization, which include:

Research and development

Finance

Accounting and sales

All the options

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the primary focus of Total Quality Management (TQM)?

Employee training

Customer satisfaction

Market expansion

Cost reduction

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is a key principle of TQM?

Top-down management

Continuous improvement

Short-term goals

Individual performance

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