FNHRM Program Planning Level 1 - Quiz 2

Which type of survey question measures positive and negative responses on a continuum from strongly agree to strongly disagree?

• Open-ended question

• Likert scale question

• Multiple choice question

• Dichotomous question

What does addressing the possibility of unforeseen changes or issues and suggesting strategies to deal with them refer to?

• Contingency Planning

• Data analysis

• Performance appraisal

• Needs assessment

What does it mean when management initiates the needs assessment planning process?

• Management is conducting a performance review

• Management is starting the process to identify organizational needs

• Top Down

• Management is setting up a training session

Which of the following best describes a systematic process for determining what is needed, who has the need, and how the need might be filled?

• Needs assessment

• Performance evaluation

• Strategic planning

• Risk analysis

What is a group of deliberately selected individuals who participate in a facilitated discussion called?

• Focus group

• Survey panel

• Interview team

• Task force

Why is removing learning and performance obstacles important in an organization?

• It increases employee turnover

• It is a key element in improving performance

• Training Needs Assessment

• It decreases communication

What is an instrument that compares actual performance or results with what was expected or desired?

• Performance appraisal

• Benchmarking tool

• Gap analysis

• Needs assessment

What does interviewing select individuals or groups within the organization to collect specific information involve?

• Focus group

• Survey

• Key informant survey approach

• Observation

What is a list of written questions aimed at getting information but not generally used for gathering data or analyzing statistics?

• Questionnaire

• Checklist

• Survey

• Interview guide

Who should remain on board for the entire needs assessment planning process?

• Temporary consultants

• Planning team

• New hires

• External auditors