BUSA c12

Pluralism and the absence of discrimination and prejudice in poli cies and practices are two important hallmarks of ______.

• the glass ceiling effect
• a multicultural organization
• quality circles
• employment equity

A culture of ______ can prevent an organization from achieving its full inclusive potential.

• Generations
• Ethnocentrism
• Pluralism
• Double-bind dilemma

Engineers, scientists, and information systems specialists are likely to become part of separate ______ subcultures in an organization.

• Ethnic
• Generational
• Functional
• Occupational

Stories told about an organization’s past accomplishments and heroes such as company founders are all part of what is called the ______ culture.

• Observable
• Underground
• Functional
• Core

Honesty, social responsibility, and customer service are examples of ______ that can become foundations for an organization’s core culture.

• rites and rituals
• values
• subsystems
• ideas

Which leadership approach is most consistent with an organizational culture that values the full utilization of all diverse talents of all the organization’s human resources?

• Managing diversity
• Employement equity
• Status quo
• Rational persuasion

When members of a dominant subculture, such as white males, make it hard for members of minority subcultures, such as women, to advance to higher-level positions in the organization, this is called the ______ effect.

• dominator
• glass ceiling
• brick wall
• end-of-line

An executive pursuing transformational change would give highest priority to which one of these change targets?

• An out-of-date policy
• The organizational culture
• A new information system
• Job designs in a customer service department

______ change results in a major change of direction for an organization, while ______ change makes small adjustments to current ways of doing things.

• Frame-breaking; radical
• Frame-bending; incremental
• Transformational; frame-breaking
• Transformational; incremental

The presence or absence of a felt need for change is a key issue in the ______ phase of the planned change process

• improvising
• evaluating
• unfreezing
• refreezing