PPPK Penata Layanan Operasional Quiz

What is the definition of office administration?

• Scheduling and time management

• Archiving techniques

• The process of organizing and controlling all office activities

• Management of documents and archives

What is the main purpose of office administration?

• To prepare meeting agendas

• To enhance document security

• To provide effective and efficient services to support office operations

• To organize the organizational structure

What are the functions of office administration?

• Time and schedule management

• Human resource management

• Management of documents and archives

• All of the above

What tools are commonly used in time management?

• Whiteboards

• Photocopiers

• Calendars and time management applications

• Projectors

Why is agenda preparation important in office administration?

• To manage document handling

• To ensure meetings are structured and efficient

• To manage document security

• To organize archiving techniques

If there is a disagreement between two departments regarding operational procedures, what is the best step for the operational service planner?

• Let both departments resolve the issue themselves

• Take the initiative to facilitate discussion and find a joint solution

• Make a unilateral decision without involving the relevant departments

• Ignore the conflict and continue with existing procedures

If the available operational budget is limited, what should the operational service planner do?

• Postpone all operational activities until the budget is increased

• Ignore budget constraints and continue all programs

• Optimize budget use to meet operational needs

• Reduce the standards of public services provided

What is the main task of an operational service planner in a government agency?

• Create operational policies

• Supervise operational activities and ensure everything runs smoothly

• Set financial budgets for each government project

• Perform legislative functions in government

In an agency, what should the operational service planner do to ensure all parties are well coordinated?

• Ignore differing opinions and focus on their own tasks

• Make decisions without consulting others

• Hold regular meetings and ensure each party understands their roles

• Delegate all responsibilities to one party for efficiency

Why is it important for an operational service planner to have a deep understanding of government regulations?

• To operate in accordance with applicable policies and regulations

• To be able to violate regulations if necessary

• To establish new regulations without involving superiors

• To complicate the work processes of other employees