Business Letter Quiz

What is the main purpose of a business letter?

• To chat with colleagues

• To exchange business-related information

• To entertain clients

• To promote social events

Which of the following is NOT a reason to write a business letter?

• To establish business relationships

• To inquire about a product

• To write a diary entry

• To place an order

A business letter is useful because it...

• is always handwritten

• can be used as a permanent record

• is cheaper than SMS

• is faster than a phone call

Which tone is most appropriate for a business letter?

• Angry

• Sarcastic

• Polite and respectful

• Casual and humorous

What should you do if you don’t know the recipient’s name in a business letter?

• Write "Hey you!"

• Skip the salutation

• Write "To whom it may concern"

• Use a nickname

Which part of a business letter should clearly state your purpose?

• Salutation

• Body

• Signature

• Complimentary close

Which is a formal complimentary close?

• Cheers

• Sincerely

• Love

• Bye

What type of business letter is written to request information?

• Complaint letter

• Order letter

• Letter of enquiry

• Cover letter

Which of the following is important in a letter of complaint?

• Use sarcastic tone

• Leave out details

• Include supporting documents

• Exaggerate the issue

A résumé is also known as a...

• Poem

• Novel

• CV

• Contract