she ____ from the airport.

• picked me up
• picked up me
• up dropped me

This is ______best place.

• a
• the
• no article (Ø)

I am ____ engineer.

• a
• an
• no article (Ø)

you __ pay for wifi- it's free.

• must
• can
• don't have to

We ___ to pay now.

• has
• have
• had

The strong winds associated with the --- can disrupt travel plans.

• monsoon
• criticism
• insurance

My brother is sensetive. He just can't take __.

• monsoon
• criticism
• insurance

Products that you can see or touch such as a car or a hotel building are ---.

• tangible
• perishable
• intangible

which response is best used for explaining?

• I’m afraid there’s been a misunderstanding
• I’ll look into it right away.
• I do apologize for the inconvenience.

The Wi-Fi isn’t working and I need to be connected.

• I will speak to maintenance
• I can give you his mobile phone number
• I'll have a word with the staff