reating Value through Services and Customer Experience

Companies can improve their products by adding useful services like customer support.

• TRUE

• FALSE

A bad customer experience usually helps the company learn and grow.

• TRUE

• FALSE

Amazon is a good example of a company that offers poor customer experience.

• TRUE

• FALSE

Augmenting products means removing services to save money.

• TRUE

• FALSE

Good customer service can make people come back and buy more.

• TRUE

• FALSE

Customers often forget bad service and keep buying from the same company.

• TRUE

• FALSE

Netflix gives customers options to choose more expensive plans with more features.

• TRUE

• FALSE

Suggesting more items or bigger sizes helps companies increase revenue per customer.

• TRUE

• FALSE