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ESP2 Unit3

Authored by BM Ha

English

University

Used 2+ times

ESP2 Unit3
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58 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Frontloading a message refers to _______.

including an attachment
proofreading only the beginning of a letter
including a salutation or greeting
placing the main idea of the message first

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is an effective opening for a routine request message?

Please answer the following questions about your Web services.
My name is Jill Aubrey, and I am the office manager for Cape Consulting Inc.
I recently read an article about your firm in the local newspaper.
Cape Consulting Inc. is the premier communication-consulting firm in the Cape and islands area.

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which part(s) of your messages are readers likely to find most interesting and read first?

Footnote
Opening and closing
Middle paragraphs of justification and explanation
Salutation

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Courtney is getting married and is trying to gather information about the banquet facilities of a potential venue in Las Vegas. She has lots of questions and decides to write a routine informational message. How should she present these questions in her message?

As a separate enclosure
In a bulleted or numbered list in the body of her message
In paragraph form in the body of her message
In a follow-up e-mail

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is the most effective opening sentence for a response message?

Your letter of June 23, in which you sought information about our corporate travel packages, has been referred to me for reply.
This is to inform you that we received your letter of June 23 seeking information about our corporate travel packages.
Yes, we can put together a corporate travel package that will meet your needs and fit your budget.
Thank you so much for your interest in our corporate travel packages.

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The conclusion of a response message should _______.

avoid repeating the information provided or referring to its use
include familiar expressions such as "If I may be of further assistance, please don't hesitate to call me"
provide specifics if further action is required
omit the sender's name to avoid legal liability

7.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Arika is following the three-part plan to write a claim message about a problem with her digital communication service bundle. What should she put in her opening?

A clear description of the desired action
An explanation of the nature of her problem with the digital communication service bundle
A goodwill statement and end date
Her phone number

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