Penilaian Akhir Semester 2

The department in a hotel responsible for cleanliness, tidiness, and comfort is ...

• Marketing Department

• Housekeeping Department

• Engineering Department

• Security Department

• Front Office Department

The sections included in the housekeeping department are ...

• Room section, public area section, linen section, security

• Room section, public area section, linen section, marketing

• Room section, public area section, linen section, laundry section

• Room section, public area section, linen section, accounting

• Room section, public area section, linen section, public relation

One form of cooperation between the housekeeping department and the HRD department is ...

• Maintaining and cleaning food and beverage outlet areas such as restaurants, bars, meeting rooms, etc., including providing clean linen as needed.

• Regarding maintenance or repair of damage or problems in the interior and exterior.

• Assisting in purchasing items needed by housekeeping.

• Assisting in the recruitment process of new employees, employee data collection, orientation and training programs, and employee counseling.

• Coordinating when there are matters that need to be inspected such as security of all areas and safety of guests in rooms.

The duties and responsibilities of a Public Area Attendant are ...

• Responsible for the cleanliness, tidiness, and maintenance of the rooms in the hotel.

• Responsible for the cleanliness, maintenance of public areas, and providing comfortable housekeeping services to guests, according to the standards and procedures set.

• Responsible for the cleanliness and maintenance of the general manager's room.

• Responsible for improving employee competence.

• Responsible for improving employee welfare.

The housekeeping department is led by ...

• Assistant Manager

• Executive Housekeeper

• Executive Housekeeping

• Executive Floor

• Executive Manager

The duties of a gardener are ...

• Responsible for the comfort and cleanliness of the hotel.

• Responsible for comfort in the kitchen.

• Responsible for providing decorative flowers for public areas such as the lobby, FO counter, restaurant, guest rooms, etc.

• Responsible for providing all needs in the hotel.

• Maintaining cleanliness, beauty, watering the garden in the hotel garden area, and replacing and caring for flowers in the hotel lobby area.

The hotel has many areas designated for guests, one of which is the area outside the hotel, which is ...

• Swimming pool

• Fitness center

• Children's play area

• Rest room

• Parking area

The duties of the public area section in the hotel are ...

• Maintaining cleanliness, tidiness, beauty, and comfort of guest rooms.

• Maintaining cleanliness, tidiness, beauty, and comfort of all hotel areas both inside and outside the building except guest rooms.

• Maintaining cleanliness, tidiness, beauty, and comfort of all hotel areas inside the building only.

• Maintaining cleanliness, tidiness, beauty, and comfort of all hotel areas outside the building only.

• Maintaining cleanliness, tidiness, beauty, and comfort of all hotel areas.

The public areas in the hotel include ...

• Main entrance, lobby, corridor, rest room, room

• Main entrance, lobby, corridor, rest room, uniform

• Main entrance, lobby, corridor, rest room, maintenance

• Main entrance, lobby, corridor, rest room, guest linen

• Main entrance, lobby, corridor, rest room, parking area

The area that functions as a passage between two guest rooms and is long and narrow for guests to pass through to their rooms is ...

• Rest room

• Guest room

• Corridor

• Main entrance

• Parking area