Review - Career Investigations Spring Final Exam

You should care about customer service, as an employee, because poor customer service translates to lost revenue.

• True

• False

What do customers typically notice during virtual interactions?

• Appearance

• Word choice

• Tone

• Both B and C

To listen completely to a customer, you should focus on what the customer is saying and not what you plan to say in response.

• True

• False

Airplane travel has nothing to do with Hospitality and Tourism.

• True

• False

Hospitality and Tourism should involve good customer service.

• True

• False

Which of the following is not a part of the Hospitality and Tourism unit?

• Recreation

• Restaurants

• Texting

• Travel

Architecture and Construction should not involve any planning.

• True

• False

Which of the following are NOT careers in Architecture and Construction. CHECK ALL THAT APPLY

• A Carpenter

• B Animal Caretaker

• C Author

• D Electrician

• E Biochemist

A well written email should also include...

• A. A Subject line

• B. All caps

• C. Emoji's

• D. Bad language

Digital literacy requires the ability to distinguish between real and fake content.

• True

• False