ENGLISH CULINARY EXERCISE

When is dining etiquette strictly followed?

• at family breakfasts
• at school lunches
• at formal dinners
• at birthday party

What is the first thing you should do when calling a restaurant to book a table?

• Ask if they have any special promotions
• Introduce yourself and clearly state your purpose
• Ask to speak with the chef
• Request the menu

When is it best to call a restaurant to make a reservation?

• During peak hours when the restaurant is busiest
• Early in the morning before the restaurant opens
• At least 24 hours before your planned visit
• As you are walking to the restaurant

What information should you provide when booking a table?

• The name of the restaurant
• Your credit card details
• The number of people, date, time, and any special requests
• Your favorite dish from the menu

If the restaurant doesn't have availability for your preferred time, what is the best action to take?

• Hang up and try another restaurant
• Ask for a different time or date
• Insist on the time you want
• Request a takeaway order instead

How should you confirm your reservation over the phone?

• Ask the restaurant to send you an email
• Repeat the details of the reservation (time, date, number of people)
• Tell them you’ll call back later
• Confirm only the time of your reservation

What should you do if the restaurant asks for your contact details when making a reservation?

• Provide a false name and number
• Refuse to give any information
• Give a valid phone number or email for confirmation
• Ask why they need your details

What should you do if you are running late for your reservation?

• Cancel the reservation entirely
• Call the restaurant to inform them of the delay
• Show up and hope they can accommodate you
• Apologize when you arrive but don’t call ahead

If you are booking a table for a special occasion, such as a birthday, what should you mention?

• Only mention the occasion if they ask
• Mention it when making the reservation so they can prepare
• Mention it when you arrive
• Don’t mention it to avoid extra attention

Which of the following is the most important when answering a phone call from a customer?

• Speak loudly and clearly
• Use a formal tone at all times
• Always apologize for any delay
• Keep the conversation as short as possible