customer service

What is a polite phrase?

• What else do you need?

• Is there anything else I can help you with?

what is an impolite phrase?

• you're wrong

• I will do my best to help you with this

Write two steps to manage complaints

What is a phrase that provides a solution?

• How may I assist you today?

• I appreciate that.

• I suggest you try this...

what is a correct phrase that apply to step five of manage complaints?

• Let's find a solution for you

• Don't hesitate to contact us if you need anything else.

• I’ve passed your feedback to our team

" I apologize for the mistake. You have every right to be frustrated.”

the following sentence in which manage complaint handling step applies?

• Show Empathy

• Propose Solutions

• Move on

“From what I understand, the issue you’re experiencing is you are having trouble logging into your account from the mobile app. Is that correct?”

the following sentence in which manage complaint handling step applies?

• Active Listening

• Move on

• Clarify the Complaint