Directions

Which of these is a polite way to ask for directions?

• A. "Hey, where’s the gym?"

• B. "Tell me where the gym is."

• C. "Excuse me, can you tell me where the gym is, please?"

• D. "I want gym."

What does "turn left" mean?

• A. Go backwards

• B. Go to the left side

• C. Go straight

• D. Go upstairs

“Go up to the second floor” means you should take the stairs or lift to a higher level.

• True

• False

If the business center is opposite the travel desk, where is it?

• A. Next to it

• B. Behind it

• C. In front of it

• D. Inside it

“Go down to the basement” means you're going to a higher level.

• True

• False

Which direction completes this sentence: "Go out of the lift and ______ to find the gift shop."

• A. fly

• B. stop

• C. turn left

• D. sleep

Saying “It’s next to the restaurant” helps a guest understand where to go.

• True

• False

"Inside the restaurant" and "next to the restaurant" mean the same thing.

• True

• False

A polite way to start helping a guest is by saying, “_______ me, how can I help you?”

You should use polite words like “please” and “thank you” when helping guests.

• True

• False