Business Letters2 Quiz

What is the purpose of the following letter?

• To request information

• To give information

• To persuade customers

• To respond to claims

In the example letter from The Original Octavo Bookstore, who is the recipient?

• Professor William McGonagall

• Jean DeWorde

• A client

• Dr. Martina Li

What is the cost of the season pass mentioned in the persuasive letter above?

• $50

• $100

• $75

• $15

What type of letter is used to respond to a customer's complaint about a product?

• Persuasive letter

• Information letter

• Response to claims letter

• Request for information letter

What is the main issue addressed in the letter regarding the new toaster?

• It causes sparks when used

• It is not available

• It is too large

• It is too expensive

What does the caterer need to know about the party in the request for information letter?

• The budget for the party

• The number of guests

• The type of food

• The location of the party

What is the main goal of the persuasive letter for the theatre?

• To inform about new plays

• To sell season tickets

• To announce a new season

• To request feedback

In the response to claims letter, what alternative is offered instead of a refund?

• A gift card

• A free service

• A replacement product

• A discount on future purchases

What is the primary focus of the letter from Red Rose Carpentry?

• To inform about a sale

• To request a new order

• To announce a new product

• To apologize for a damaged order

What is the main purpose of the Writing Centre's practice scenarios?

• To provide customer service training

• To practice writing business letters

• To improve reading skills

• To teach grammar