Understanding Guest Needs in Hospitality Unit 4.01

Understanding Guest Needs in Hospitality Unit 4.01

9th Grade

30 Qs

quiz-placeholder

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Understanding Guest Needs in Hospitality Unit 4.01

Understanding Guest Needs in Hospitality Unit 4.01

Assessment

Quiz

Hospitality and Catering

9th Grade

Practice Problem

Easy

Created by

Louis Joseph

Used 10+ times

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30 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is the lowest level in Maslow’s hierarchy of needs?

Esteem

Physiological

Safety

Self-actualization

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the main purpose of primary research in identifying guest needs?

To analyze existing data

To collect new, firsthand information

To review competitor reports

To summarize published articles

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is NOT a component of emotional intelligence?

Self-awareness

Motivation

Physical strength

Empathy

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In the guest experience cycle, which stage comes immediately after 'Arrival'?

Departure

Occupancy

Pre-arrival

Recovery

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which need in Maslow’s hierarchy is associated with feeling safe and secure?

Esteem

Safety

Love and belonging

Self-actualization

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is an example of a physiological need in hospitality?

Providing a comfortable bed

Offering free Wi-Fi

Organizing social events

Giving awards to guests

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the main focus of secondary research in identifying guest needs?

Conducting interviews

Collecting new data

Analyzing existing information

Observing guest behavior directly

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