Understanding Guest Needs in Hospitality Unit 4.01
Authored by Louis Joseph
Hospitality and Catering
9th Grade
Used 10+ times
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30 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is the lowest level in Maslow’s hierarchy of needs?
Esteem
Physiological
Safety
Self-actualization
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the main purpose of primary research in identifying guest needs?
To analyze existing data
To collect new, firsthand information
To review competitor reports
To summarize published articles
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is NOT a component of emotional intelligence?
Self-awareness
Motivation
Physical strength
Empathy
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In the guest experience cycle, which stage comes immediately after 'Arrival'?
Departure
Occupancy
Pre-arrival
Recovery
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which need in Maslow’s hierarchy is associated with feeling safe and secure?
Esteem
Safety
Love and belonging
Self-actualization
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is an example of a physiological need in hospitality?
Providing a comfortable bed
Offering free Wi-Fi
Organizing social events
Giving awards to guests
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the main focus of secondary research in identifying guest needs?
Conducting interviews
Collecting new data
Analyzing existing information
Observing guest behavior directly
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