Effective Communication in Healthcare

Which of the following is an example of verbal communication?

• Smiling at a patient

• Explaining a diagnosis to a patient

• Nodding in agreement

• Making eye contact

What does nonverbal communication include?

• Speaking clearly

• Using medical terminology

• Facial expressions

• Writing an email

Which of the following is a common barrier to effective communication?

• Clear pronunciation

• Cultural differences

• Active listening

• Positive feedback

What is the main purpose of the sender-receiver model in communication?

• To identify medical abbreviations

• To explain how information is exchanged

• To demonstrate conflict resolution

• To show proper grammar

Which of the following is an example of objective information?

• The patient says they feel tired

• The patient’s temperature is 101°F

• The patient thinks they have a cold

• The patient feels nervous

Which of the following is a nonverbal cue that can show a patient you are listening?

• Interrupting them

• Looking away

• Nodding your head

• Checking your phone

What is the correct meaning of the medical abbreviation “BP”?

• Blood Pressure

• Body Pain

• Brain Pulse

• Bone Position

Which of the following is a root word related to the heart?

• Hepat-

• Cardi-

• Neur-

• Derm-

Which of the following is an example of written communication in healthcare?

• Smiling at a patient

• Sending an email to a coworker

• Nodding during a conversation

• Shaking hands

What is the best way to ensure correct spelling and grammar in electronic communication?

• Ignore errors

• Use spell check and proofread

• Write quickly

• Use only abbreviations