___________ involves hiring from outside the organization

• outsourcing

• external recruitment

• exduction

• redeployment

_____________ is the management process of forecasting current and future needs of employees

• labour turnover

• retention planning

• workforce planning

• performance planning

________ refers to using external providers for certain non-core activities

• offshoring

• flexible work patterns

• outsourcing

• re-shoring

_____________ refers to training carried out off-site an organization which often requires specialist instructors

• job training

• off-the-job training

• re-shoring training

• behavioral training

_____________ is part of the recruitment process that involves investigating the components of a job

• outsourcing

• head-hunting

• job analysis

• motivation

____________ is the termination of an employee contract due to incompetence

• outsourcing

• redundancy

• dismissal

• shortlisting

__________ refers to the legal agreement between an employer and employee

• contract of engagement

• contract of employment

• contract of working conditions

• contract of job description

______________ is a document that outlines the roles, tasks and responsibilities of an employee

• job analysis

• employment contract

• job description

• appraisal

___________ refers to the process of evaluating the performance of an employee

• mentoring

• appraisal

• training

• induction

______________ the extent to which the labour force is flexible to change jobs and/or locations

• labour offshoring

• portfolio working

• labour turnover

• labour mobility