Squeaky Clean! Housekeeping 101

What’s the superhero of cleaning that fights invisible enemies on counters and doorknobs?

• Air Freshener

• Floor Polish

• Disinfectant

• Bubble Bath

What is the primary goal of the housekeeping department in a hotel or facility?

• To cook meals for guests

• To plan guest entertainment

• To maintain cleanliness, hygiene, and comfort

• To manage check-in and check-out

Who does the housekeeping department often work closely with to ensure room readiness?

• Kitchen staff

• Maintenance/Engineering

• Security

• Marketing

Which of the following is NOT a typical item on a housekeeping trolley?

• Fresh linens

• Cleaning sprays

• Vacuum cleaner

• Room service menus

What is the correct order of steps in the cleaning process?

• Dust, disinfect, vacuum, restock

• Disinfect, vacuum, dust, restock

• Vacuum, restock, disinfect, dust

• Dust, vacuum, disinfect, restock

Why is it important to color-code cleaning cloths and tools?

• To make the cart look pretty

• To avoid cross-contamination

• To help guests identify them

• So they match the hotel’s branding

What’s the best way to prevent slips and falls when mopping a public area?

• Mop quickly and leave

• Block the area with chairs

• Use a "Wet Floor" sign and mop in sections

• Tell a guest not to walk there

What is the primary reason for using a checklist during room cleaning?

• To impress the supervisor

• To ensure all tasks are completed consistently

• To make the room look busy

• To avoid interacting with guests