Basic Troubleshooting Techniques Quiz

What is the first step in troubleshooting?

• Restart the device

• Identify the problem

• Call IT

• Check the internet

A common fix for a frozen screen is:

• Turn off monitor

• Change display settings

• Force restart

• Install updates

No internet connection? First check:

• Router cables

• Email settings

• Wallpaper

• Microphone

Which tool scans for viruses?

• Paint

• Antivirus

• Notepad

• Calculator

Slow computer? First try:

• Buy a new one

• Close background apps

• Change theme

• Unplug mouse

If a program won’t open, you should:

• Uninstall it

• Check for updates

• Restart the app

• Ignore it

Which of these is a hardware issue?

• Slow loading

• No power

• App crash

• Blue screen

Which key combination opens Task Manager?

• Ctrl+P

• Alt+F4

• Ctrl+Shift+Esc

• Shift+Tab

What is a safe troubleshooting method?

• Delete all files

• Guess randomly

• Follow step-by-step

• Use other’s login

What does restarting fix?

• Power issue

• Screen size

• Temporary bugs

• Broken keyboard