Understanding Cultural Communication Skills

It’s important to understand how other cultures behave so you don’t cause ______.

• offence

• problem

• disaster

• behaviour

In some countries it is quite ______ to use the correct title when talking to business colleagues.

• offensive

• likely

• formal

• tricky

Having good ______ may help you to make deals more easily.

• entertaining

• manners

• demonstrations

• handshaking

Ian has to be very organised as his work involves meeting tight ______.

• problems

• responsibilities

• challenges

• deadlines

Lesley doesn’t like having to wait for other people to ______.

• generate

• solve

• resolve

• tackle

Paul enjoys working at Small World because he finds the ______ stimulating.

• installation

• environment

• application

• opportunity

If someone looks me straight in the eye without ______, I tend to think they are honest.

• yawning

• sighing

• blinking

• sniffing

Your body usually gives other people information about how you really feel. This is called body ______.

• appearance

• impression

• language

• relationship

Bob and Tony are business ______ and have arranged to meet at the sales conference.

• delegates

• customers

• associates

• officers

I’ve given the latest sales ______ to Mr Allen but he hasn’t had a chance to look at them yet.

• systems

• figures

• worksheets

• facts