Quiz on Total Quality Management Gurus

Who is known for introducing the 7 quality tools in TQM?

• W. Edwards Deming

• Kaoru Ishikawa

• Joseph Juran

• Philip B. Crosby

What does the term 'Kaizen' mean?

• Zero defects

• Continuous improvement

• Quality control

• Statistical techniques

Which of the following is NOT one of the 5S principles?

• Seiri

• Seiton

• Sustainability

• Seiso

What is the primary focus of Shigeo Shingo's contribution to TQM?

• Continuous improvement

• Statistical process control

• Fool proofing

• Quality planning

According to Joseph Juran, quality is defined as:

• Zero defects

• Fitness for use

• Conformance to requirements

• Continuous improvement

What is the purpose of the PDCA cycle in the Kaizen approach?

• To eliminate waste

• To standardize processes

• To measure customer satisfaction

• To plan and implement solutions

How does Kaizen differ from one-time improvement projects?

• Kaizen is more expensive

• Kaizen is a continuous process

• Kaizen requires less employee involvement

• Kaizen focuses only on product quality

What is the main goal of using a Cause-and-Effect diagram?

• To standardize processes

• To identify customer needs

• To analyze the root causes of a problem

• To measure product quality

Which of the following best describes the role of executive management in Kaizen?

• Implementing policies

• Establishing Kaizen as a corporate strategy

• Training employees

• Conducting inspections

In the context of TQM, what does 'quality is free' imply?

• Quality improvement is optional

• Quality is only about meeting standards

• Investing in quality reduces costs in the long run

• Quality does not require investment