Customer Service Quiz

What is customer service?

• Only the product sold to a customer

• Service given before, during, or after a purchase

• A discount given to a customer

• Service given after a customer leaves

Why is customer service important for a business?

• It makes products cheaper

• It helps attract and retain customers, growing the business

• It reduces business expenses

• It makes customers buy products at a higher price

Which of the following is a good way to interact with a customer?

• Smiling and greeting them

• Ignoring the customer

• Being rude

• Forcing them to buy

What should you do when a customer has a doubt?

• Walk away

• Tell them to ask someone else

• Clear their doubts with patience

• Ignore them

What is one way to build a good relationship with customers?

• Argue with them

• Connect and communicate clearly

• Delay the service

• Sell without explanation

What does the 'Commit' in the 4 C's of customer relationship mean?

• Avoid feedback

• Offer free items

• Talk about other brands

• Keep promises and respect the customer's time

Who is a loyal customer?

• A first-time visitor

• A customer who is always dissatisfied

• A customer who buys repeatedly from the same place

• A person who never shops

How should you handle a dissatisfied customer?

• Delay the solution

• Show empathy and solve the issue quickly

• Ignore their complaint

• Argue and prove them wrong

What is the best way to deal with a researching customer?

• Give incomplete details

• Sell the most expensive product

• Provide maximum information and comparisons

• Ask them to decide quickly

What type of customer looks for offers and discounts while purchasing?

• Bargaining customer

• Loyal customer

• New customer

• Researching customer