Workplace Practice Quiz

Keiser Corp.

To: All employees

From: Pierce Daniels

Date: July 10

Re: Company-wide meeting

CEO Jill Dante would like all employees to attend a company-wide meeting in the Tom Keiser Jr. Memorial Auditorium tomorrow afternoon. The meeting will begin at 3:30 P.M. and last about an hour. Sales and revenue figures for the first and second quarters will be reviewed.

If you have any questions about this meeting, please contact me or Alana Jones.

You are an employee at Keiser Corp. According to the memo, what will be discussed at the meeting?

• The CEO

• Tom Keiser Jr.

• Employee questions

• Sales and revenue figures

• The third quarter

Keiser Corp.

To: All employees

From: Pierce Daniels

Date: July 10

Re: Company-wide meeting

CEO Jill Dante would like all employees to attend a company-wide meeting in the Tom Keiser Jr. Memorial Auditorium tomorrow afternoon. The meeting will begin at 3:30 P.M. and last about an hour. Sales and revenue figures for the first and second quarters will be reviewed.

If you have any questions about this meeting, please contact me or Alana Jones.

You are an employee at Keiser Corp. Who probably wrote this memo?

• Jill Dante

• Pierce Daniels

• Keiser Corp.

• Tom Keiser Jr.

• Alana Jones

Big Buy Home Improvement Store

New Procedure for Cash Register Staff

After checking out a customer, print out the customer’s receipt, even if he or she does not request it. Use a colored marker to circle two things on the receipt: the amount that the customer saved that day and a request for the customer to fill out an online survey about Big Buy. These will appear on the receipt as “Today’s savings: $___” and “Take our online survey about your experience at Big Buy today for a chance to win a $1,000 gift certificate.” Then staple the receipt to the outside of the bag for security to check on the way out. If the purchase is too large to fit in a bag, hand the receipt to the customer. Security needs to check the receipt of every customer leaving the store.

You work at the register at Big Buy Home Improvement Store and are checking out a customer. Immediately after you print out the customer's receipt, you should

• Hand it to the customer

• Throw it away

• Staple it to the outside of the bag

• Keep it for records

Big Buy Home Improvement Store

New Procedure for Cash Register Staff

After checking out a customer, print out the customer’s receipt, even if he or she does not request it. Use a colored marker to circle two things on the receipt: the amount that the customer saved that day and a request for the customer to fill out an online survey about Big Buy. These will appear on the receipt as “Today’s savings: $___” and “Take our online survey about your experience at Big Buy today for a chance to win a $1,000 gift certificate.” Then staple the receipt to the outside of the bag for security to check on the way out. If the purchase is too large to fit in a bag, hand the receipt to the customer. Security needs to check the receipt of every customer leaving the store.

You work at the register at Big Buy Home Improvement Store. The main purpose of this document is to

• instruct security guards to check every customer's receipt.

• explain how cash-register workers should handle receipts.

• explain why receipts should be stapled to customers' bags.

• describe the information that's included on every receipt.

• tell employees what to do if a customer doesn't want a receipt.

For: Electrician Apprentices

When replacing fuses, be sure to select identical replacements. Failing to do so could cause overheating, fixture and wiring destruction, or fire. The ratings that appear on all fuses and circuit breakers are the guide to choosing suitable replacements.

Fuse wire rating directly correlates with wire diameter in millimeters. A fuse with a wire rating of 3 has a 0.15-mm wire diameter. A rating of 5 indicates a diameter of 0.20 mm. A rating of 10 corresponds with a diameter of 0.35 mm. The maximum rating is 100, which indicates a diameter of 2.0 mm.

In addition to having the same ratings as their predecessors, circuit breakers must be the same brand as the panels, or the listings are voided.

Failing to replace fuses with identical ones could cause

• circuit breakers.

• voided listings.

• under-heating.

• poor ratings.

• fixture destruction.

What is the rating of a fuse with a diameter of 0.20 mm?

• 3

• 5

• 10

• 20

• 100

What are the office hours for the management office?

• 8:00 A.M. to 5:00 P.M.

• 9:00 A.M. to 6:00 P.M.

• 10:00 A.M. to 7:00 P.M.

• 7:00 A.M. to 4:00 P.M.

Who should you contact for routine maintenance requests during office hours?

• The superintendent's cellphone

• The management office

• Marlin Danarioh

• Samantha Grossman

If there's an emergency after hours, who should you contact first?

• The management office

• Marlin Danarioh

• The superintendent

• Samantha Grossman

What should you do if the superintendent is unavailable during an emergency after hours?

• Call the management office

• Call Marlin Danarioh

• Wait until the next business day

• Call Samantha Grossman