Basic Telephone Communication. U 3. Lesson 2. Following Through

What is one of the skills you will learn related to outgoing calls?

• How to ignore calls

• Plan ahead for an outgoing call

• How to block numbers

• How to change ringtones

What is the primary reason for most outgoing calls in a medical office?

• To schedule appointments

• In response to incoming calls

• To order medical supplies

• For staff meetings

What is a common task for assistants in a medical office regarding outgoing calls?

• Making calls to pharmacies about prescriptions

• Scheduling patient surgeries

• Ordering office supplies

• Conducting patient surveys

What should assistants follow when making outgoing calls, similar to incoming calls?

• Office dress code

• Rules of courtesy

• Emergency protocols

• Data entry procedures

What is one benefit of planning ahead for outgoing calls?

• It makes calls longer and more detailed.

• It saves time for both the assistant and the person answering.

• It increases the number of calls made.

• It complicates the call process.

How should calls be kept to ensure telephone lines remain open?

• Long and detailed

• Short and to-the-point

• Repetitive and slow

• Confusing and lengthy

What should you gather before making an outgoing call?

• A list of friends

• Necessary information

• A map of the area

• A calendar

What is an example of documentation you might need before a call?

• A patient's chart or bill

• A grocery list

• A travel itinerary

• A book summary

What is one reason to keep a list of frequently called numbers handy?

• To save time during emergencies

• To avoid making calls

• To increase phone bill

• To reduce phone usage

Which of the following is NOT typically included in a list of frequently called numbers?

• Local hospitals

• Pharmacies

• Grocery stores

• Other medical offices