Basic Telephone Communication. U 3. Lesson 2. Following Through
Quiz
•
Biology
•
9th Grade
•
Practice Problem
•
Easy
Standards-aligned
Kelly Brandon
Used 1+ times
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20 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is one of the skills you will learn related to outgoing calls?
How to ignore calls
Plan ahead for an outgoing call
How to block numbers
How to change ringtones
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the primary reason for most outgoing calls in a medical office?
To schedule appointments
In response to incoming calls
To order medical supplies
For staff meetings
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a common task for assistants in a medical office regarding outgoing calls?
Making calls to pharmacies about prescriptions
Scheduling patient surgeries
Ordering office supplies
Conducting patient surveys
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should assistants follow when making outgoing calls, similar to incoming calls?
Office dress code
Rules of courtesy
Emergency protocols
Data entry procedures
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is one benefit of planning ahead for outgoing calls?
It makes calls longer and more detailed.
It saves time for both the assistant and the person answering.
It increases the number of calls made.
It complicates the call process.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How should calls be kept to ensure telephone lines remain open?
Long and detailed
Short and to-the-point
Repetitive and slow
Confusing and lengthy
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should you gather before making an outgoing call?
A list of friends
Necessary information
A map of the area
A calendar
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