Questionnaire revision reception
2nd Grade
•44 Qs
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Questionnaire revision reception
Quiz
•
Other
•
2nd Grade
•
Practice Problem
•
Easy
LAURENCE MAZOYER
Used 4+ times
FREE Resource
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44 questions
Show all answers
1.
OPEN ENDED QUESTION
3 mins • 1 pt
Que signifie la méthode des 4C en accueil ?
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2.
OPEN ENDED QUESTION
3 mins • 1 pt
Quelle est la première étape lors de la prise de contact avec un client ?
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3.
OPEN ENDED QUESTION
3 mins • 1 pt
Citez deux actions typiques de la phase de "prise en charge".
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4.
OPEN ENDED QUESTION
3 mins • 1 pt
Que signifie l'étape de la "continuité " à la réception ?
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5.
OPEN ENDED QUESTION
3 mins • 1 pt
Lors de la prise de congé, quelle formule de politesse pouvez-vous utiliser ?
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6.
OPEN ENDED QUESTION
3 mins • 1 pt
Quelle posture professionnelle adopter pendant la phase de prise de contact ?
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7.
OPEN ENDED QUESTION
3 mins • 1 pt
Pourquoi est-il important de reformuler une demande client dans la phase de prise en charge ?
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