Human Factors Final Revision

When someone is afraid of narrow and confined spaces, he or she suffers from:

• acrophobia

• claustrophobia

• agoraphobia

When aircraft maintenance engineers work in an enclosed place, then a co-worker should be outside to communicate...

• For giving instructions

• For safety reasons

We can eliminate errors to a minimum by:

• training engineers and managers properly

• doing the work by the book

• both of the above

While working on an aircraft, a spanner placed on the wing surface is kicked off and subsequently falls into an open engine cowl, breaking off a sensor connector. This is an example of:

• Murphy's law

• a skill-based error

• violation

A de-motivated person shows:

• Willingness to complete tasks and follow the procedures, determined to succeed.

• Lack of co-operation in dealing with problems or difficulties, an unjustified resistance to change and an exaggeration of the effects.

The term diffusion of responsibility means:

• No-one knows who is responsible for a faulty case

• No-one feels personally responsible for safety

• Everyone feels responsible for safety

The disadvantages of group responsibility are:

• Team work and clear communication

• Intergroup conflicts and diffusion of responsibility

A good leader should:

• Motivate and maintain the team

• Impose his opinion on other's

• Press the team to cut corners

Factors that influence a worker's working performance because of peer pressure:

• Culture, gender and familiarity

• Time pressure and workload

• Expertise of group members and indifference

What is the role of managers and supervisors?

• To demonstrate by example and reinforce team spirit

• To ensure safety in aircraft aviation maintenance engineering

• To impose their own practices regarding safety ignoring MOE