Chap 1 (P3)

When verbal and nonverbal messages conflict, listeners tend to believe the verbal message.

• True

• False

Most communication is nonverbal.

• True

• False

Understanding a message involves listening to only the spoken words.

• True

• False

Most Americans communicate with business associates at approximately 1½ feet.

• True

• False

The physical appearance of your business documents (such as resume and cover letter) transmit important nonverbal messages.

• True

• False

Zach's company does business globally. By associating with people from diverse cultures, Zach can widen his knowledge of intercultural messages and can increase his tolerance of differences.

• True

• False

Guilherme wants to make sure that his posture during his upcoming job interview affirms his interest in the position. To accomplish this, he should lean slightly forward, sit erectly, and maintain eye contact.

• True

• False

Our culture molds the way we think, behave, and communicate.

• True

• False

Communication style is the most important dimension of culture.

• True

• False

Individuals in high-context cultures prefer direct verbal interaction, value individualism, rely on logic, say 'No' directly, and give authority to written information.

• True

• False