Unit 7 A Health Communication Quiz

Which of the following best defines communication?

• Talking to someone loudly

• Sharing information using a set of common rules

• Using body language exclusively

• Only verbal exchange of ideas

In the communication process, which element is NOT required?

• A message

• A translator

• A sender

• A receiver

Health communication is best described as:

• Talking about the weather with patients

• Sharing health-related information in a healthcare setting

• Giving orders to patients

• Only written instructions

A transactional model of communication means:

• Only the sender matters

• Communication flows one way

• Both sender and receiver influence each other

• Information is only exchanged once

The relationship dimension of communication refers to:

• The topic being discussed

• The timing of communication

• How people relate to one another in the interaction

• The physical distance between people

Empathy in communication means:

• Feeling sorry for someone

• Pitying the patient

• Understanding another person's feelings from their perspective

• Ignoring emotions to stay professional

Which is an example of sympathy rather than empathy?

• “I feel so bad for you.”

• “I can imagine how difficult this must be.”

• “You’re going through a lot; let’s talk about it.”

• “Tell me how you're feeling right now.”

Which scenario demonstrates empathy?

• A doctor interrupts a patient to stay on schedule

• A nurse avoids discussing patient fears

• A provider listens and acknowledges a patient’s concerns

• A patient is rushed through the exam

A provider builds trust by:

• Communicating honestly and respectfully

• Sharing all of their personal experiences

• Only talking to the patient’s family

• Using medical jargon to sound knowledgeable

When patients don’t trust their providers, they are more likely to:

• Be happy

• Withhold information or avoid treatment

• Take their medications exactly as prescribed

• Communicate more openly