Chap 7 (P3)

The direct strategy saves time and is preferred by some who consider it to be more professional and even more ethical than the indirect strategy.

• True

• False

If your receiver might overlook the bad news, it is appropriate to use the direct strategy.

• True

• False

If your message may create a hostile reaction, you should use the indirect strategy.

• True

• False

If you are worried that the indirect strategy seems manipulative, you should use the direct strategy to break the bad news bluntly even though the direct strategy may cause hard feelings and pain.

• True

• False

The key to ethical communication lies in the motives of the sender.

• True

• False

The desire to avoid mentioning the negative news is an appropriate reason for using the indirect strategy.

• True

• False

Opening a bad-news message with Thank you for your message is considered an effective buffering strategy.

• True

• False

A buffer is a device to reduce shock or pain.

• True

• False

All buffers should begin by complimenting the receiver.

• True

• False

The most important part of a bad-news message is the section that explains why a negative decision is necessary.

• True

• False