
ITILv4 Post-test
Quiz
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Computers
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Professional Development
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Practice Problem
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Hard
Miftah Rahman
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60 questions
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1.
MULTIPLE CHOICE QUESTION
1 min ⢠1 pt
Which practice is responsible for providing a list of available services
Catalog Management
2.
MULTIPLE CHOICE QUESTION
1 min ⢠1 pt
Which service management dimension is focused on activities and how these are coordinated?
3.
MULTIPLE CHOICE QUESTION
1 min ⢠1 pt
A service is a means of enabling value co-creation by facilitating [?] that customers want to achieve. Identify the missing word(s)
4.
MULTIPLE CHOICE QUESTION
1 min ⢠1 pt
Which is a recommendation of the ācontinual improvementā practice?
5.
MULTIPLE CHOICE QUESTION
1 min ⢠1 pt
Which guiding principle recommends collecting data before deciding what can be re-used?
6.
MULTIPLE CHOICE QUESTION
1 min ⢠1 pt
Which statement about a change authority is CORRECT?
7.
MULTIPLE CHOICE QUESTION
1 min ⢠1 pt
Which practice has the purpose of making new and changed services and features available for use?
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