ESP2 Unit 1-2

Stephen's manager notices that he slammed his desk drawer right after he said that he was happy to work late. To optimize communication, the manager should _______.

• tell Stephen that he should behave more professionally
• respond to the verbal message only and thank him for working late
• seek additional information by saying, I'm not sure that you're okay with staying late. Do you have somewhere you need to be?
• avoid asking Stephen to stay late in the future

Every country has a unique culture or common heritage that _______.

• teaches its members how to behave and conditions their reactions
• results from a common gene pool
• is created by a structured educational system
• comes from an orderly system of government and laws

The five dimensions of culture are: power distance, individualism, context, time orientation, and _______.

• tolerance
• collectivism
• communication style
• space orientation

The most important cultural dimension is _______.

• power distance
• communication style
• time orientation
• context

Which of the following is a common trait of a business communicator from a low-context culture?

• Valuing group membership
• Preferring indirect verbal interaction
• Placing emphasis on written information
• Relying on context and feeling

Communicators from North America, Scandinavia, and Germany tend to be logical, analytical, and action oriented. They also depend little on the context of a situation to convey their meaning. These communicators represent what kind of culture?

• High-context
• Primitive
• Ancient
• Low-context

Which of the following countries represents a high-context culture?

• United States
• Germany
• Norway
• Japan

North Americans value straightforwardness and are suspicious of evasiveness. These traits identify the cultural dimension of _______.

• individualism
• power distance
• communication style
• time orientation

Which of the following countries would likely view a business contract as a binding document?

• Mexico
• Greece
• Japan
• Germany

Which one of the following statements accurately describes the effect of social media and communication technology on culture?

• Because of social media, communicators can now reach out to larger and more varied audiences than in the past.
• Social media always makes individuals of various cultures feel connected.
• Social media offers very little potential for intercultural engagement.
• Developers of social media should use the same design principles for all audiences.