Salesforce Data Cloud Quiz.

Which are the core pillars of Data Cloud capabilities?

• Connect, Harmonize, Govern, Synchronize and Activate.

• Connect, Harmonize, Govern, Segment and Activate.

• Collect, Harmonize, Govern, Segment and Archive.

What is Salesforce Data Cloud used for?

• Meeting and email scheduling.

• Data unification and personalization.

• Customer support.

Which of these is a key characteristic of Salesforce Data Cloud?

• It uses information only from Salesforce to create a unified customer view.

• It makes information accessible for sales teams.

• It creates a unified, comprehensive profile allowing all teams to have access.

What is "Data Governance" about?

• Moral guidelines about the gathering, protection, use and sharing of data.

• Rules about who can access a profile’s information.

• Privacy rules on which information about the customers can be shared.

What does “Data Activation” mean in Data Cloud?

• To archive and analyze customer profiles.

• To establish relationships and clasify customers.

• To trigger customized engagement actions.

Data Cloud is a platform that collects information from Salesforce and creates a customer profile that has to be regularly updated.

• True

• False

Through Data Cloud, different teams can make smarter and more accurate decisions on how to address a customer.

• True

• False

Data Cloud automates tasks, but requires extensive manual data entry.

• True

• False

Data Cloud helps marketing teams personalize campaigns by storing email templates.

• True

• False

Data Cloud can be useful for Marketing teams as it provides a comprehensive insight of each customer.

• True

• False