Business Communication Quiz

What communication channel would be most appropriate when you must share digital information with other members of your work team?

• Wiki

• E-mail

• Fax

• Instant message

What communication channel would be most appropriate when a written record or formality is required?

• Report or proposal

• Letter

• E-mail

• Blog

What is the preferred channel choice for today's corporate communicators?

• Memos

• Letters

• E-mail

• Instant messaging

Lindsay is writing a property description for a new real estate brochure. To make her brochure more effective, Lindsay should anticipate her audience. This means she

• identifies the property's outstanding traits and describes them clearly.

• concentrates on the price and value of the property.

• writes using familiar words and a friendly, informal tone.

• considers what the readers are like and how they will react to the message.

Profiling the audience for a business message helps the writer

• identify the appropriate tone, language, and channel.

• guarantee that the audience will respond positively to the message.

• select slang and jargon the audience will recognize and appreciate.

• create a perfect first draft.

What question should you ask to visualize your audience?

• What position does the person hold in the organization?

• Do I need to include more background information?

• Should I expect a neutral, positive, or negative response to my message?

• All answer choices are questions you should ask to visualize your audience.

What is the primary way tone is conveyed through a business message?

• Sentence structure

• Language choice

• Document design and layout

• Sentence length

One technique that improves business writing is the use of empathy. Empathy refers to

• using inclusive language to eliminate bias.

• putting yourself in the receiver's shoes to adapt the message to the receiver's needs.

• appealing to the audience by using a sender focus.

• formatting documents to meet business standards.

Which of the following sentences best focuses on the audience?

• We are very pleased to have you as our newest customer.

• You can help us by sending us your payment immediately.

• Register now to lock in your preferred travel dates.

• All sentences are focused on the audience rather than the sender.

Jorge must inform Samantha that she is not eligible to have an August vacation for which she recently applied. Which of the following sentences best demonstrates the 'you' view Jorge should use in denying Samantha's application?

• I have not approved your August vacation because you applied too late.

• We didn't receive your application early enough for the August vacation schedule.

• Although the August vacation schedule is full, you may qualify for a vacation in September if you apply now.

• The August vacation schedule was posted in May. You should have consulted it earlier.