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Authored by David Basterra

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60 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should a Call Type be mapped to for successful call routing?

Routing Client

Scheduled Script

Dialed number

Default Label

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which device access is needed to manage agent phones for UCCE/PCCE?

CUCM Admin

CCE Web Admin tool

Config Manager tool

Finesse Admin

3.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Which two components exchange data between Expanded Call Context Variables? (Choose two.)

CCE and Finesse

CVP and Finesse

Finesse and VXML Server

CUCM and PCCE

CCE and CVP

4.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Which two call transfers are supported in PCCE Deployments? (Choose two.)

SRTP Refer

Release VXML Trunk Transfer

CCE Managed Transfer

CUCM Destination Transfer

SIP Refer

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the role of CVP in UCCE/PCCE?

interface between CUBE and UCCE/PCCE

queuing and self-service IVR

call routing brain of PCCE/UCCE

plays IVR Prompts to Callers

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the role of a private network in UCCE/PCCE?

provides configuration updates from Logger to AW

keeps each side of the duplex pair in sync

replicates data from PG to Router

communicates with the public network

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the maximum bytes (Data + Variable name) per payload in a PCCE deployment?

2000

2400

2500

4800

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