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What should a Call Type be mapped to for successful call routing?

• Routing Client

• Scheduled Script

• Dialed number

• Default Label

Which device access is needed to manage agent phones for UCCE/PCCE?

• CUCM Admin

• CCE Web Admin tool

• Config Manager tool

• Finesse Admin

Which two components exchange data between Expanded Call Context Variables? (Choose two.)

• CCE and Finesse

• CVP and Finesse

• Finesse and VXML Server

• CUCM and PCCE

• CCE and CVP

Which two call transfers are supported in PCCE Deployments? (Choose two.)

• SRTP Refer

• Release VXML Trunk Transfer

• CCE Managed Transfer

• CUCM Destination Transfer

• SIP Refer

What is the role of CVP in UCCE/PCCE?

• interface between CUBE and UCCE/PCCE

• queuing and self-service IVR

• call routing brain of PCCE/UCCE

• plays IVR Prompts to Callers

What is the role of a private network in UCCE/PCCE?

• provides configuration updates from Logger to AW

• keeps each side of the duplex pair in sync

• replicates data from PG to Router

• communicates with the public network

What is the maximum bytes (Data + Variable name) per payload in a PCCE deployment?

• 2000

• 2400

• 2500

• 4800

What are two ways to access UCCE/PCCE Servers? (Choose two.)

• ICA

• Web browser to access Web Administration tool

• RAW

• Secure Shell (SSH) v1

• Microsoft RDP

In PCCE 12k, what are two options to manage payloads? (Choose two.)

• A. a custom payload is created during the installation

• B. ECC Variables where Default Payload is the only option and all new ECC Variables are automatically added to the Custom Payload

• delete the default payload and rebuild with the same members

• ECC Variables where Custom payloads are added and new ECC Variables must be manually assigned to the appropriate payload

• E. a default payload is created during the installation

Which protocol is used by UCCE/PCCE to communicate with CUCM?

• H323

• TAPI

• JTAPI

• SIP