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Chapter 4 - Key Terms - MAN3240 Org Management

Authored by Prin D.

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Chapter 4 - Key Terms - MAN3240 Org Management
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26 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does "affects" refer to in organizational behavior?

Attitudes shaped by organizational culture

The range of feelings in the form of emotions and moods

Values learned through workplace training

General job satisfaction

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is an "attitude"?

A mood swing that occurs under stress

An instinctive emotional reaction

A temporary change in personality

A learned tendency to respond positively or negatively to people or events

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which term describes a conflict between beliefs and actions?

Cognitive dissonance

Emotional labor

Positive affect

Coping behavior

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is coping in the workplace?

Avoiding emotional discussions

Managing or minimizing stressors

Expressing frustration directly

Displaying emotional dissonance

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Voluntary behaviors that harm the organization are called:

Psychological withdrawal

Unintentional misconduct

Counterproductive work behaviors

Structural inefficiencies

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is "deep acting"?

Hiding emotions to fit expectations

Repressing emotions entirely

Trying to actually feel the emotions required in a situation

Imitating others' emotional states

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are "display rules"?

Laws about workplace speech

Norms for which emotions should be shown or hidden

Signs used to promote company values

Attitude assessment strategies

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