Chapter 4 - Key Terms - MAN3240 Org Management

What does "affects" refer to in organizational behavior?

• Attitudes shaped by organizational culture

• The range of feelings in the form of emotions and moods

• Values learned through workplace training

• General job satisfaction

What is an "attitude"?

• A mood swing that occurs under stress

• An instinctive emotional reaction

• A temporary change in personality

• A learned tendency to respond positively or negatively to people or events

Which term describes a conflict between beliefs and actions?

• Cognitive dissonance

• Emotional labor

• Positive affect

• Coping behavior

What is coping in the workplace?

• Avoiding emotional discussions

• Managing or minimizing stressors

• Expressing frustration directly

• Displaying emotional dissonance

Voluntary behaviors that harm the organization are called:

• Psychological withdrawal

• Unintentional misconduct

• Counterproductive work behaviors

• Structural inefficiencies

What is "deep acting"?

• Hiding emotions to fit expectations

• Repressing emotions entirely

• Trying to actually feel the emotions required in a situation

• Imitating others' emotional states

What are "display rules"?

• Laws about workplace speech

• Norms for which emotions should be shown or hidden

• Signs used to promote company values

• Attitude assessment strategies

Which of the following best describes "distress"?

• A) A moderate level of motivation

• B) Productive levels of stress

• C) High stress levels that negatively affect performance

• D) A lack of interest in work

When one person's emotions spread to others, it's called:

• Empathy

• Surface acting

• Emotional contagion

• Job burnout

What is "emotional dissonance"?

• A mismatch between felt emotions and displayed emotions

• Lack of emotions in stressful situations

• Unpredictable emotional reactions

• The sharing of group emotions