Storage Solutions and Protocols

What is the primary function of a service desk in ITSM?

• Managing databases

• Resolving user incidents and service requests

• Coding business applications

• Monitoring network traffic

Touch support refers to:

• On-site physical support

• Remote troubleshooting only

• Automated support

• Cloud-based ticketing

What does RAID stand for?

• Redundant Array of Internal Drives

• Redundant Array of Independent Disks

• Redundant Array of Inexpensive Disks

• Redundant Array of Integrated Disks

What is the purpose of event management in ITSM?

• Installing software updates

• Managing storage devices

• Managing cloud deployments

• Detecting and responding to events in IT infrastructure

IT Service Management (ITSM) primarily focuses on:

• Application development

• Hardware repair

• Delivering IT services aligned with business needs

• Testing network speed

What is the purpose of job scheduling in IT operations?

• User authentication.

• Automating routine tasks and processes

• Data encryption

• Software development

In ITSM, process management ensures:

• Faster hardware delivery

• Unstructured support workflows

• Consistent and repeatable service operations

• Custom programming in every case

What is the goal of incident management in ITSM?

• Minimizing the impact of incidents

• Conducting root cause analysis

• Generating billing reports

• Enhancing marketing

What is the difference between hardware and software storage solutions?

• Hardware storage solutions are always more expensive than software solutions; software solutions are free.

• Hardware storage solutions cannot be upgraded; software storage solutions can be physically touched.

• Hardware storage solutions are physical devices; software storage solutions are applications managing data.

• Hardware storage solutions are only for backup purposes; software storage solutions are for real-time processing.

The objective of change management is to:

• Prevent any and all system changes

• Introduce changes without any documentation

• Ensure standardized procedures for change implementation

• Ignore risks associated with changes