CS PKT _ Jun'25

C2C ride - Item damaged scenario, found that the item was damaged & we compensated Rs.600 product value to customer(Because of captain issue - item damaged). How much amount penalty to be added to captain?

• Rs.2000

• Rs.600

• Rs.1000

• No penalty to captain

C2C parcel not delivered scenario - we are refunded Rs.4000 after getting approval from CSD team. How much amount penalty to be added to captain & when we should add penalty to captain?

• Rs.2000 & penalty to be added to captain once the captain not responded for our calling attempts

• Rs.2000 & penalty to be added to captain once the CSD team approved for refund

• Rs.4000 & penalty to be added to captain once the captain not responded for our calling attempts

• Rs.4000 & penalty to be added to captain once the CSD team approved for refund

C2C Parcel not delivered - Item value is above Rs.5000 & captain is not responded. What should be done further in this case.

• Email it to the distro list which is available it the SOP adding the all the order details & invoice - after adding Rs.2000 penalty to captain.

• Email it to the distro list which is available it the SOP adding the all the order details & invoice - without adding any penalty to captain.

• Just add penalty to captain Rs.5000 & refund Rs.5000 to customer

Customer added bid delta of Rs.50 & also the customer charged Rs.20 extra for captain taking alternate route. What will be the refund amount - you should be giving the customer?

• Rs.70

• Rs.35

• Rs.20

Agent should refund overtime fare

• False

• True

• Agent can refund Rs.50%

Wants to become a Rapido captain & agent guided the process. It should be tagged as.

• General Enquiry - Other

• General Enquiry - Want to be a Rapido Captain

Which of this sentences is correct?

• Last year, I go to Korea.

• Last year, I am going to Korea.

• Last year, I will go to Korea.

• Last year, I went to Korea.

Customer claiming that he got less price for bike taxi from the other service provider, what will be the disposition for the query.

• General Enquiry - Other

• General Enquiry - Price Hike

• LPG - Adjust LPG

If a customer raises a ticket and the Founder is tagged in the email, what steps should the agent take to handle these tickets?

• The ticket should be replied as per the concern & move it to CE Desk

• The ticket should be directly moved to the CE Desk

• You can reply from CS & resolve the ticket

Sam send the parcel through link service & complained that the parcel yet to get delivered. While tried contacting captain, the captain was not responding.

• Need to check if the captain is on any live ride, if yes need to get the service ticket created & inform the TL to arrange a followup once the captain drops the current ride

• Directly inform the customer about the incorrect service selected & resolve the chat without any further steps