Silver Training Pre Test

Which of the following best describes upselling?

• Upgrading a required product after the customer asks for it
• Recommending an upgraded version for the required product along with relevant attachments without the customer asking for it
• Selling more products from various other categories other than the required one

If a customer is looking for a tab, and you sale him the high-end tab with Internet and calling feature, what type of sale is it?

• Cross-sell
• Simple sell
• Upsell
• Innovative sell

Mr and Mrs Shankar are a young couple looking for a smart TV. On checking more for their requirements, they mention that they are fond of watching movies and latest web series at home on weekends, and are keen to have an amazing entertainment experience on big screen at home at their comfort. Which of the following will you recommend for a solution-oriented cross-sell?

• Smart TV with home theatre, 3D glasses, a Wi-Fi router, Chrome cast, wall mount and a gaming console
• Smart TV with home theatre
• OLED smart TV
• Smart TV with headphones

If a customer is looking for a laptop, which of the following probing questions will you ask to recognize the cross-sell opportunity?

• Why do you need a laptop?
• Which brand model do you want?
• May I know whether you need the laptop for any office work or entertainment or gaming or any other use?
• What else are you willing to buy apart from a laptop?

Which are the most common cross-cell products for a laptop?

• Trolley, cover and RCP
• HDMI cable, power bank, printer
• Carry bag, tripod stand, speakers
• Operating system, mouse, Wi-Fi dongle, headphone and RCP

Mr. and Mrs. Banerjee are moving into a new house and want to purchase a TV. What will be your recommendations on this cross-sell opportunity?

• TV with a home theatre system
• OLED TV, home theatre, washing machine, microwave, air conditioner, refrigerator, water heater
• Laptop, printer, speakers
• Rice cooker, sandwich maker, water purifier

A customer is interested in buying a smartwatch for basic notifications and timekeeping. During the conversation, you learn they are also into fitness but haven’t considered advanced tracking features. What will you do?

• Highlight the additional fitness tracking, heart rate monitoring, and sleep analysis features that align with their lifestyle needs.
• Only discuss the premium smartwatch if they ask about it.
• Recommend the basic model without mentioning other options.
• Focus only on the design and color options of the smartwatch.

A customer is purchasing a high-end smartphone. What is the best cross-selling approach?

• Offer a discount on an older phone model.
• Recommend accessories like a wireless charger and protective case.
• Convince them to buy a laptop instead.
• Ask if they want to purchase an extended warranty.

A customer is purchasing a laptop and mentions they work remotely. What additional product should you suggest?

• A smartwatch for fitness tracking.
• A vacuum cleaner.
• A laptop bag and an external mouse.
• A second laptop.

A customer is looking at an entry-level smartphone. What’s the best way to upsell?

• *Offer a phone with better storage and camera features.
• Offer them a basic phone with no extra features.
• Show them an i-phone instead.
• Ask them to buy an extended warranty first.