
Customer Service
Quiz
•
Instructional Technology
•
10th Grade
•
Practice Problem
•
Easy
Fiona Martin
Used 2+ times
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13 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is a reason why customer service is important for business success?
It increases the cost of products
It helps businesses maximise and measure customer satisfaction
It reduces the need for employee training
It limits business growth
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Why are customers important to a business?
They are the people who buy the goods or services the business provides.
They are the people who work for the business.
They are the people who own the business.
They are the people who advertise the business.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A company is struggling to make a profit and is losing customers. Based on the information provided, what should the company focus on to improve its situation?
Increasing customer satisfaction
Reducing the number of products
Hiring more employees
Lowering the quality of goods
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is a potential advantage of providing good customer service?
Increased customer loyalty
Higher employee turnover
Decreased product quality
Reduced brand reputation
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How does customer loyalty benefit a business in promoting new products?
Loyal customers are already familiar with the brand
Loyal customers demand lower prices
Loyal customers avoid recommending the business
Loyal customers increase complaints
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is an effect of improved reputation due to good customer service?
Attracting new customers and increasing market share
Decreasing employee motivation
Reducing the quality of products
Increasing customer complaints
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Why are satisfied customers less likely to complain?
They have received good service
They want to help competitors
They are not interested in the company
They expect poor service
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