Customer Service

Customer Service

10th Grade

13 Qs

quiz-placeholder

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Customer Service

Customer Service

Assessment

Quiz

Instructional Technology

10th Grade

Practice Problem

Easy

Created by

Fiona Martin

Used 2+ times

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13 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is a reason why customer service is important for business success?

It increases the cost of products

It helps businesses maximise and measure customer satisfaction

It reduces the need for employee training

It limits business growth

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Why are customers important to a business?

They are the people who buy the goods or services the business provides.

They are the people who work for the business.

They are the people who own the business.

They are the people who advertise the business.

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A company is struggling to make a profit and is losing customers. Based on the information provided, what should the company focus on to improve its situation?

Increasing customer satisfaction

Reducing the number of products

Hiring more employees

Lowering the quality of goods

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Which of the following is a potential advantage of providing good customer service?

Increased customer loyalty

Higher employee turnover

Decreased product quality

Reduced brand reputation

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How does customer loyalty benefit a business in promoting new products?

Loyal customers are already familiar with the brand

Loyal customers demand lower prices

Loyal customers avoid recommending the business

Loyal customers increase complaints

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is an effect of improved reputation due to good customer service?

Attracting new customers and increasing market share

Decreasing employee motivation

Reducing the quality of products

Increasing customer complaints

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why are satisfied customers less likely to complain?

They have received good service

They want to help competitors

They are not interested in the company

They expect poor service

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