Communication Plan Quiz

What is the first step in developing a communication plan?

• Define project goals

• Conduct stakeholder analysis

• Choose a media type

• Send email notifications

Sensitivity analysis helps to:

• Deliver messages faster

• Identify sensitive areas among stakeholders

• Reduce project costs

• Improve technical accuracy

Which of the following is considered a media requirement?

• Budget reports

• Risk assessments

• Town hall meetings

• Product backlog

What is the purpose of a feedback loop in communication?

• Increase budget

• Ensure communication is received correctly

• Add more stakeholders

• Track technical progress

The term “macro and micro barriers” refers to:

• Financial risks

• Communication obstacles

• Coding standards

• Quality control issues

Jargon and acronyms should be:

• Avoided completely

• Used freely without explanation

• Clarified for the audience

• Only used by managers

Which type of communication flows up and down the organizational hierarchy?

• Diagonal communication

• Informal communication

• Vertical communication

• Lateral communication

Horizontal communication occurs:

• Between project managers and clients

• Across departments or teams at the same level

• Between government and business units

• Only in remote teams

Diagonal communication typically involves:

• Top-down announcements

• Lower-level employees only

• Communication between different levels and functions

• Informal discussions

A good message should:

• Contain as much detail as possible

• Avoid specifics

• Be concise and clear

• Use technical language